Tips to keep your cool and reduce stress in a world where people don’t follow the rules.

A friend of mine, I’ll call her J, was at the post office the other day waiting in line. She realized she needed a form so moved to the table a few feet away to fill out the form and then moved back toward her place in line. The man behind her in line, however, had already moved into her place and seemed unwilling to budge. J started to assert that she “was on line,” but then caught herself, acknowledging, “No, those are the rules - step out of line, lose your place.”

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